How Technology Is Shaping the Future of Serviced Apartments in Singapore for Global Business Travelers

Singapore is fast becoming one of the world’s biggest business hubs with its strategic location, cutting-edge location, pro-business ecosystem, and highly skilled workforce. The city-state is a gateway to the Southeast Asian market and it is a major logistics hub as well. The stable economy and ease of doing business are two of the key factors that have contributed towards the growth of Singapore as a leading global business hub. At the same time, this has also contributed to higher demand for serviced apartments. 

These units are finding more takers in the corporate housing segment due to their space, privacy, freedom, flexibility, and practicality for extended stays. At the same time, technology has also played a role in transforming these units. From contactless check-ins and check-outs to smart lighting and temperature controls, smart locks, keyless entry, and AI-driven guest services, there’s a lot that has changed today. Automated and contactless payments are another key feature of these apartments along with dedicated hybrid workspaces with high-speed internet and virtual concierge services. Let us examine all these aspects in more details below.

The Evolving Needs of Global Business Travellers

Global business travellers are naturally looking for best serviced apartments in Singapore owing to various reasons. They are increasingly prioritizing higher flexibility and better connectivity along with work-life balance and overall convenience. They now want the flexibility to stay as long as they like and adjust their itineraries or extend trips without issues. Reliable high-speed internet is a must while more business travellers want to integrate work and leisure into their trips (Bleisure). 

Another key demand is a streamlined and hassle-free online booking process, efficient transportation choices near their accommodation and access to the best amenities. Many also focus on sustainable and eco-friendly accommodation while most business guests want more local immersion in Singapore localities beyond usual tourist activities. The allure of Singapore as a leading business hub is also hard to match. It offers a flourishing economy and top-notch infrastructure along with a prime location. A tech-friendly environment is the big draw here along with premier meeting venues, transportation choices, and corporate-oriented infrastructure. 

Key Technologies Transforming Serviced Apartments

There are several cutting-edge technologies that are rapidly transforming serviced apartments in Singapore. Some of them include the following: 

• Smart Room Controls- More apartments now come with integration for IoT devices. This enables remote controls and automation for various aspects like temperature or air conditioning, lighting, music, voice assistants, etc. Corporate guests are now using voice commands or mobile apps to control all these aspects for a more personalised stay. At the same time, smart lighting and thermostats are optimising energy consumption based on guest preferences, thereby enhancing energy efficiency. 
• High-Speed Internet- This is a vital feature for business guests who want to work remotely and enjoy streaming services and other online entertainment. Digital concierge services are thus accessible with fast internet, while you can easily stay in touch with friends and family during their trips. 
• Contactless Check-In/Out & Digital Concierge- These procedures streamline the departure and arrival procedures for you, while lowering wait times and front desk queues. Digital concierge solutions via smart devices or smartphone apps also offer instant support and information access with lower human interactions. These also minimise physical contact for better safety and hygiene, something that you may prioritise in the current scenario. Digital keys, virtual assistants and mobile check-in/out facilities are thus par for the course today. 
• IoT Devices- You can picture using IoT devices to control security, HVAC, lighting and a lot more. At the same time, property owners can use them for remote control and monitoring, enabling better maintenance and efficiency. 
• Mobile Apps for Booking & Payments- You will naturally appreciate the convenience of mobile apps to browse available apartments, book stays and manage your bookings. At the same time, they also enable secure payments without the need for physical cards or cash. You can enjoy personalised experiences through loyalty programs, targeted offers and other tailored guest services via these apps.
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The Rise of PropTech in Singapore’s Serviced Apartment Industry

PropTech has ushered in a massive transformation throughout the serviced apartment industry in Singapore. You may have heard of automated property management, which has become a reality today. PMS (property management systems) automate booking management, maintenance scheduling, guest communication and more. This frees up your staff members for more strategic duties. Guest portals are integrated platforms offering two-way messaging and automated communication along with self-service options. AI-powered solutions are also being used for predictive maintenance and customer service. 

At the same time, you’ll be glad to know that energy efficiency and smart building solutions have also come into play across the industry. Sensors, IoT devices and automation gather data to optimise energy consumption for heating, lighting and cooling. They lower costs and overall environmental impact considerably. Smart buildings in Singapore are also relying more on solar power integration and other renewable energy sources. Technology is also enabling predictive maintenance and reducing downtime, while optimising building performance simultaneously. Apartments in Singapore also come with virtual tours and remote viewings. You can go on 360-degree virtual tours for more immersive experiences before booking. It will help you make better booking decisions alongside. 

AR (augmented reality) and VR (virtual reality) are also technologies that boost the viewing experience in this case. The industry is naturally benefiting from these changes in terms of higher operational efficiencies, automation, data-based insights, higher sustainability, energy management, better customer experiences and of course, gaining competitive advantages in a digital-first environment. 

Benefits to Global Business Travellers

So, if you’re a global business traveller, what are the benefits that you can expect? Let’s take a closer look at them below. 

• Enhanced Productivity- You will find dedicated workspaces at many of these apartments. They offer separate working areas, unlike cramped hotel rooms. It will help you focus better and get work done productively, while enjoying access to high-speed internet connectivity. The home-like environment with self-catering, kitchens, appliances, laundry, housekeeping and other amenities will help you eliminate distractions as well. 
• Improved Safety & Hygiene- There is lower exposure and interactions with other guests, just as in hotels. These apartments offer higher privacy and flexibility along with providing bigger layouts and a self-contained environment. You are thus in more control of the space and this builds a sense of safety as well. You can also expect cutting-edge security features at these apartments along with regular cleaning and housekeeping services for a hygienic ambience. 
• Flexibility & Personalisation– Extended stay options are available at multiple serviced apartments. You can enjoy flexible lease terms and stay as long as you want, while shortening or increasing stays whenever you wish. You can customise your living experiences with kitchens and other amenities tailored to your personal needs. They can also be more affordable than hotels, especially for extended stays. Now factor in the cost of laundry, utilities, dining out expenses and other add-ons. They are mostly included in the serviced apartment price, thereby making it more practical for your business trip to Singapore. 

Future Trends to Watch 

So, what do you think apartments will implement in the future? While it’s undeniable that these apartments are the most suitable for corporate and business travellers, it’s also a fact that technological and sustainable integrations are rapidly changing the game. Thus, some of the key trends coming into the picture for the future include AI-powered guest experiences. Some of them include customised automation where as a business owner, you can personalise your guest experiences, anticipate needs and gauge preferences through data analytics and reporting. From tailored recommendations and custom in-room settings to prompt service, there are several benefits that are going to be more pronounced in the city-state’s serviced apartment industry. 

Smart room technologies and predictive services may also become a norm in the future, while blockchain will increasingly be used for payments. This technology ensures a transparent and secure way to handle payments while lowering the risks of fraud. They will automate lease agreements with smart contacts, while streamlining bookings and payment processing simultaneously. Another trend worth looking out for is sustainability via technology. Energy-efficient features are being integrated into these units, including smart thermostats, LED lighting, water-saving fixtures, and more. At the same time, technology will optimise waste disposal and lower food waste, while encouraging recycling as well. Eco-friendly materials, virtual experiences and smart building management (lower water usage and optimised energy consumption) are also going to be key factors in the future. 

Conclusion 

As you can see, technology will have a massive impact on the serviced apartment industry. Tech-enabled apartments are suited perfectly to the needs of corporate and business guests, while offering more practicality, affordability, great amenities and everything that you can possibly desire. 

Enjoy more space, prime locations, ample flexibility and most importantly, the freedom to stay in a home away from home in Singapore. If you’re looking to stay in the city-state anytime soon, check out verified and reliable apartment listings. Book your apartment in advance and here’s wishing you a fabulous trip ahead!